Emergency Roof Repair Saves Richmond District Family from Disaster

Sarah Chen’s phone buzzed at 2:17 AM on a Tuesday morning. It was not a text. It was a notification from her home security system: “Water detected in master bedroom.” She ran upstairs to find water streaming through her ceiling, pooling on her hardwood floors, and soaking through to the room below.

“I was in full panic mode,” Sarah told us later. “My kids were asleep downstairs, my ceiling was dripping everywhere, and I had no idea who to call at 2 AM. Then I found Royal Roofing CA’s emergency line.”

Our on-call team answered on the second ring. While Sarah was still explaining the situation, our emergency crew was already loading the truck. By 3:15 AM, we were on her Richmond District roof with industrial tarps and spotlights, working through the wind and rain to stop the leak.

The culprit was a 40-year-old chimney flashing that had finally given way during the storm. Water had been pouring straight down the inside of her wall for over an hour. We secured a waterproof tarp system that would hold for weeks if needed, then came back at first light to assess the full damage.

The permanent repair took just six hours. We replaced the failed flashing, repaired the damaged decking underneath, installed new waterproofing, and helped connect Sarah with our trusted water damage restoration partner for the interior work.

“You saved my house,” Sarah said when we finished. “But more than that, you showed up when I needed help most. At 2 AM. In a storm. That’s not just business. That’s family.”

That’s exactly who we are. Royal Roofing CA doesn’t clock out when the storm rolls in. We’re here 24/7 because San Francisco families deserve protection around the clock.